Privacy Policy

Last updated: March 2026

Acts Care Limited (ABN: 43 074 257 588) is committed to protecting the privacy of the personal information we collect and receive. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including your name, contact details (email address, phone number, postal address), NDIS participant number, health information relevant to service delivery, and any other information you provide to us through our contact forms, phone calls, or in person.

2. How We Use Your Information

We collect and use personal information for the following purposes:

To provide NDIS-funded services and support. To communicate with you about your services, enquiries, or requests. To comply with our obligations under the NDIS Act 2013, NDIS Quality and Safeguards Commission requirements, and other applicable laws. To improve our services and operations. To process donations and volunteer applications.

3. Disclosure of Information

We may disclose your personal information to the National Disability Insurance Agency (NDIA) and the NDIS Quality and Safeguards Commission as required. We may also share information with other service providers involved in your care (with your consent), government agencies as required by law, and our professional advisors. We will not sell or rent your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

5. Access and Correction

You have the right to request access to your personal information held by us and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

6. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint or access request, please contact us: